This Privacy Policy describes how neltech.co.za (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device Information
- Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the site.
- Purpose of collection: To load the site accurately for you, and to perform analytics on site usage to optimize our site.
- Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purposes: Shared with our financial system, payment collection partners (banks, Yoco) and courier company.
Order Information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers) required by banks or payment collection partners like Yoco, email address, and phone number.
- Purpose of collection: To provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: Collected from you.
- Disclosure for business purposes: Shared with our financial system, payment collection partners (banks and Yoco) and courier company.
Customer Support Information
- Examples of Personal Information collected: Name, billing address, shipping address, email address, and phone number.
- Purpose of collection: To provide customer support.
- Source of collection: Collected from you.
- Disclosure for a business purpose: Shared with our financial system, payment collection partner (bank and Yoco) and courier company.
- Other data collected: Data regarding orders, e.g. number of orders placed, order value and items ordered are saved in the neltech.co.za database.
Minors
The Site has has no age restriction. However, we do not intentionally collect Personal Information from people under 18 years old. If you are the parent or guardian and believe your child has provided us with Personal Information, please email us at jnel@neltech.co.za to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For Example:
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- Bank and payment collection partner (Yoco) and other similar businesses use your personal information for transactions.
- We share your name, surname, telephone number and shipping address with the selected courier company in order to deliver your parcel.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
NO Selling of Personal Information
Neltech Solar And Filtration DOES NOT sell Personal Information in any format or to any person or company. We value your privacy.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, can be found in your browser’s help file or through such sites as www.allaboutcookies.org
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.